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- Customer
Relationship Management
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The Claiborne Company provides
assistance in all aspects of implementing and enhancing
customer relation management within your organization. We can take your
organization from strategic planning to system design to source selection to system implementation. The
Claiborne Company is especially attuned to the realities of fixed budgets, in-house staff
expertise, and evolving technology. The Claiborne Company is
especially familiar with the Internet-based CRM product,
Salesforce.com.
Internet-based CRM allows you to implement a customized, organization-wide
system in 45 to 90 days with almost no new infrastructure expense and
minimal start-up costs. The Claiborne Company is especially adept at
adopting Salesforce.com for your organizational needs and populating the
initial database with imports from ACT!, Outlook, and Goldmine.
- Document Management
The Claiborne Company concept of document management begins
with the document creation and continues throughout the document's useful life. The
Claiborne Company is especially adept at developing custom solutions with Microsoft Word
that embed much of the management processes in the documents themselves, eliminating the
need for the average user to learn new programs or applications.
- Training
and Support
The Claiborne Company provides all aspects of training
and support,
ranging from course development to course presentation. The Claiborne Company is
especially skilled at developing custom training programs for introducing new applications
on an organization-wide basis. Courses developed by The Claiborne Company have been used
across the United States. In addition, The
Claiborne Company has been a pioneer in the development of documentation
packages that integrate printed and on-line documentation. Initially, much
of the work was done using Windows Help as the on-line delivery mechanism.
Efforts are now shifted to the Internet and HTML documents. Documentation products range from
user's guides for commercial software to system administration handbooks for multi-state
wide area networks.
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