ACT! Tools FAQ
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  1. How do I register ACT! Tools? Can I register on-line?

  2. How can I delete the headers for the second and subsequent pages?

  3. After installing ACT! Tools I now have two ACTTOOLS icons on my Word tool bar. How do I remove the old one?

  4. When I try to use ACTTOOLS, File New, Mail Merge Letter function I get the same two messages every time. The first reads in the title bar: Open Database Connectivity Error, then the dialog box reads: STOP Missing Memo File.

  5. Is there any way I can have ACT! Tools not print my name in the return address section?

  6. How can I modify the templates?

  7. What is that number that attaches itself to the filename and letter (at the bottom), and is there anything I can do with it? If not,can I remove it?

  8. When I print a letter, ACT! Tools defaults to manual feed. How can I change this so it defaults to automatic feed?

  9. My question is not answered here. How do I ask my own question?

How do I register ACT! Tools? Can I register on-line?

For information on registering ACT! Tools, click here. Online registration is available via RegNet.

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How can I delete the headers for the second and subsequent pages?

The ACT! Tools templates for letters are set to use a different first page header. To remove the headers on the second and subsequent pages, you need to edit the appropriate ACT! Tools template. Follow these steps.

  1. Open the appropriate template in Word.
  2. Display the Bookmarks dialog (Edit Bookmark in Word 6/7, Insert Bookmark in Word '97)
  3. Highlight the bookmark named Header. Then select Delete.
  4. Close the Bookmark dialog
  5. Save and then close the template file.
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After installing ACT! Tools I now have two ACTTOOLS icons on my Word tool bar. How do I remove the old one?

To remove a button from one of Word's toolbars, press and hold down the <Alt> key. Then drag the offending button off the toolbar and drop it. Be sure to save changes to NORMAL.DOT when you exit Word.

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When I try to use ACTTOOLS, File New, Mail Merge Letter function I get the same two messages every time. The first reads in the title bar: Open Database Connectivity Error, then the dialog box reads: STOP Missing Memo File.

This problem is caused by an ACT! database with an old format. ACT! moved from the Xbase format to the Foxpro format with version 2.03. This change was done partly to enable ODBC connectivity. The old format database still works with ACT!, but not with ODBC. To convert your database to the new format, download a file called MAKEFOX.EXE from the Symantec web site (www.symantec.com). Once you convert the database, the error messages should stop.

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Is there any way I can have ACT! Tools not print my name in the return address section?

The current version of ACT! Tools lets you choose whether or not to include the return address and the bar code when printing an envelope. By unchecking the appropriate box, the return address can be eliminated. Also, by default, ACT! Tools uses the return address stored in Word. To edit this address in Word, select Tools Options and then the User Info tab.

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How can I modify the templates?

Editing the ACT! Tools templates is made much easier in the current version of (ACT! Tools '97). There is now a toolbar button for editing templates, and the on-line help section on template editing has been expanded.

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What is that number that attaches itself to the filename and letter (at the bottom), and is there anything I can do with it? If not,can I remove it?

The numbers is a unique number based on the date and time the letter is created. It is used to ensure the file names created by ACT! Tools are always unique. If you do not want it to appear in your letter, follows these steps.

  1. Open the appropriate template in Word.
  2. Display the Bookmarks dialog (Edit Bookmark in Word 6/7, Insert Bookmark in Word '97)
  3. Highlight the bookmark named FileName. Then select Delete.
  4. Close the Bookmark dialog
  5. Save and then close the template file.
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When I print a letter, ACT! Tools defaults to manual feed. How can I change this so it defaults to automatic feed?

The default "paper source" for documents created with the ACT! Tools templates is set in the templates. To change the default paper source, follows these steps.

  1. Open the appropriate template in Word.
  2. Select File Page Setup and then the Paper Source tab.
  3. Set the paper source for the first page and the other pages as desired.
  4. Close the Page Setup dialog
  5. Save and then close the template file.
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My question is not answered here. How do I ask my own question?

Use the site feedback form to submit a question. Be sure to include an email address so a reply can be sent to you directly. We try to answer all questions within 24 hours. Common questions will be added to this page on a regular basis.

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Last modified: February 22, 2007